Everything you need to quickly return your order or submit a complaint.
You can use our InPost Quick Return service. Go to szybkiezwroty.pl/pl/Hills_Wear or select “Return” in the InPost app and search for Hills Wear.
Alternatively, you can send your return independently using a courier of your choice, at your own cost, to:
Pack the products you wish to return and make sure they do not show signs of use beyond what is necessary to try them on.
If you use InPost Quick Return, send your package according to the instructions provided. If you arrange the return yourself, send the package using your chosen carrier to the address above.
The InPost Quick Return service costs 15 PLN and will be deducted from your refund. If you arrange and pay for the return shipment yourself, this fee will not be charged.
If your order contains several products, you can return only one or several selected items.
Refunds are issued using the same payment method used for your order. If you return the entire order, we will also refund the cost of the cheapest standard delivery method available when you placed the order. We may withhold the refund until we receive the returned package or proof that it has been sent — whichever happens first.
You may try the product on, but it should not show signs of use beyond what is necessary to check its fit and appearance.
The product should not be worn, washed, stained or damaged. It should also be free from makeup marks and strong odours, such as perfume, cigarette smoke or cosmetics.
Please return the product with all original tags and, if possible, in its original packaging.
If a product is returned with signs of use, we may reduce the refund to reflect the loss in its value. In the case of significant stains, damage or other changes that substantially reduce the value of the product, the refund may be significantly reduced.
If the statement of withdrawal is submitted after the statutory deadline, or if the right of withdrawal does not apply under applicable law, we may refuse to accept the return.
International returns must be sent at your own expense to:
The cost of an international return is paid by the customer. We recommend using a tracked shipping service.
If your order contains several products, you can return only one or several selected items.
Refunds are issued using the same payment method used for your order. If you return the entire order, we will also refund the cost of the cheapest standard delivery method available when you placed the order. We may withhold the refund until we receive the returned package or proof that it has been sent — whichever happens first.
You may try the product on, but it should not show signs of use beyond what is necessary to check its fit and appearance.
The product should not be worn, washed, stained or damaged. It should also be free from makeup marks and strong odours, such as perfume, cigarette smoke or cosmetics.
Please return the product with all original tags and, if possible, in its original packaging.
If a product is returned with signs of use, we may reduce the refund to reflect the loss in its value. In the case of significant stains, damage or other changes that substantially reduce the value of the product, the refund may be significantly reduced.
If the statement of withdrawal is submitted after the statutory deadline, or if the right of withdrawal does not apply under applicable law, we may refuse to accept the return.
If your product is faulty, damaged or you received something different from what you ordered, contact us at store@hillswear.com .
Please include your order number, a short description of the issue and photos showing the defect.
